Questions + Answers

Who are you and why did you @reply me on Twitter? This is a project of the Smart Chicago Collaborative, a civic organization devoted to improving lives in Chicago through technology. There is a core set of people (currently Raed Mansour, Dr. Jason Miller, and Daniel X. O’Neil) who do the actual tweeting.

What happens after I complete this form? You should get an email from the City letting you know that the information was received as well as a link to the item on the City’s 311 Service Tracker tool. The email comes from “City Services” ( The subject line will be something like, “ 13-00210540 Confirmation Email”. The long number is your “SR Number”-- the tracking number for the service request assigned by the City. All of these numbers start with the year (hence the “13” followed by a roughly sequential number in the City’s 311 system.There will be a link in this email (example) that goes directly to the City’s Service Tracker website. This is your key to finding out what comes of the service request.

I filled out your form. What’s the current status? You should have received an email from the City after you completed the form. Here’s more info on the 311 process. In that email is a link to their record of your complaint on the City’s 311 Service Tracker tool. If you didn’t get the email, check your Spam folder. Otherwise, contact the City. Keep in mind that our only role in this process is to submit your info using the City’s Open311 API Documentation. We are not involved in any other way.

You made a mistake. (I’m not in Chicago, I’m not sick, I don’t want to hear from you, etc.) Can you fix it? Yes (and sorry about that). Let us know via email ( or on Twitter (@foodbornechi) and let us know how we muffed up. We’ll take appropriate action.

I’m interested in the technology behind this thing. Can you tell me more? The source code and issues tracker for this website can be found on Github.

What is your privacy policy? We value your privacy; read our privacy policy to learn about what data we collect and how we use it.

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